Help! Cannot Activate Account, asking Invitation Email

🤔 Problem

Users see this error message ”Please activate your account through Invitation Email”:

The error message typically appears immediately after setting a password and attempting to login with your new credentials

🌱 Solution

This occurs when the system has been too slow to lock in the password you just created, so it is lost. To resolve:

1. Return to your PRISM Invite email & complete the steps to Activate your PRISM account for the first time.

2. Click the link (again) to activate your PRISM Account

3. You should be asked to set a password (can be the old password or a new one)

4. You should now be on the login page - enter your email and password

5. You should now be on the PRISM Home screen, ready to start Tests.

If the above steps do not resolve, create a SafeSelect Support ticket for further assistance.

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