Candidate Support

Documentation

• Getting started

  • How to Activate your PRISM Account
  • How to Start Tests in PRISM Platform
  • Return to Your PRISM Account
  • Release Results - Cannot Start Tests

• General Guides

  • About the ASM Assessment
  • About the Cognify Assessment
  • About the Emotify Assessment
  • About the RPI Assessment
  • About SafeSelect and our Assessments

• Troubleshooting articles

  • Help! The Test Expired, Need More Time
  • Help! Locked Out Of PRISM
  • Help! Cannot complete Cognify or Emotify tests
  • Help! Cannot Activate Account, asking Invitation Email
  • Help! My browser won't open the page, how to use Private Window mode
  • + 1 more pages

• News and Updates

  • PRISM platform update now complete
  • Scheduled Outage Monday 3rd August to SafeSelect PRISM Platform
  • PRISM platform temporarily unavailable due to system maintenance Monday 27th July
  • PRISM Access Reinstated - User Support Available
  • PRISM platform closed for planned maintenance Wednesday 20th May